Please read our full detailed One Source Terms before purchasing. In Brief, there is a Minimum Order of $75.00 Subtotal before Shipping Freight and Taxes for all Storewide items. There is a Flat Rate Freight Fee of $15.00 for each order. (Subject to Weight & Province) If you place an order that is under the minimum order, your order will be cancelled and you will get a refund within 3-8 business days, however a small refund fee will apply. A Confirmation will be sent to you to verify a completed transaction with details and or differences before shipment.
If there is a conflict between our full detailed One Source Terms version and any updated policies on this Website Terms, this Website Terms supersedes our full detailed One Source Terms updates for 2023.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (hereafter “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our Sales Office is in Ajax, however our Goods are shipped out of the four Distribution Canadian Locations below. If the order is processed before 2pm standard Eastern time, and the goods are in stock, then you will usually receive your shipment within 3-8 business days! In most cases we have experienced our customers receive their goods with-in 3 days.
We use a variety of Methods of delivery depending on your location and weight of order. Contracted Tractor Trailers, One Source Supplies Truck, Tiger Courier, Quik-X Transport, GLS (Dicom), Speedy Motor, Roadhawk, UPS and Purolator etc. At this time we only ship with-in the Canadian Provinces. We cannot ship to PO Boxes. Please ensure shipping address is to the physical location where the goods are to be delivered. Additional charges due to re-delivery may apply.
US/Canada Transport: With the new rules being enforced on transport drivers for crossing the US/Canada border there is an expectation of possible massive driver shortages.
Along with that will come the difficulty of booking trucks to get Raw Materials into the warehouse of manufactures to finish end products. We can also expect that the rates will rise based on supply and demand for the trucks and drivers that will still be on the road.
Despite this expected pressure of the foreseeable near future, as always, we will continue our aggressive approach of getting product out in a timely fashion.
At this time we can only deliver direct from 3rd party departures. All Orders are processed on Weekdays, if you order on a Weekend, Holiday or after Office hours of 9am-5pm, your order will be processed on the next Business Weekday.
Due to COVID-19 Pandemic Policies and Safety measures, our Ajax Warehouse Location has permanently closed it’s Pick-ups and Deliveries and has remained our Regional Sales Office and Customer Service as of March 2020. Otherwise, all our items are shipped out of the QUEBEC, EDMONTON, VANCOUVER, or CALGARY Locations to your destination across all Canadian provinces with reputable Couriers as stated above under the heading Normal Expected Shipment Times.
Respirators, Sanitizing and Sanitary products: Pre-Orders and Stock Enquiry: We ask you to place your order with us and we will communicate with you shortly with an update OF whether your item is in stock or not. We may ask you for an agreement before processing your Online order. Once your order is processed, you are in a waiting queue period and Orders will ship out by priority. We carry a huge amount of Safety Gear, so we cannot put every item on the Web page as a stock or non-stock, the stock comes and goes daily.
Due to COVID-19 Industrial Safety Policies, there are NO-RETURNS on things like Respirators, Masks, Sanitizing, Gloves or Covid-19 deemed Safety products with or without an Agreement. So please review your order at checkout very carefully. If you purchased an item under the Safety Supplies Category, RETURNS are not allowable at this time.
If you would like to return a stock product, there is a re-stocking fee from the Subtotal for incorrectly ordered product by you the customer. You may at any time within 10 Business days from the time we give you an Authorization Number to Return the goods. All returns must be accompanied with the original packing slip and product information to ensure a proper credit.
Returned products must be shipped at cost by you, the customer, in re-saleable condition, in original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund. DO NOT WRITE ON THE BOX OR PACKAGE. Just use the Label Attached for Return Purposes that is supplied to you at the time of the Authorization Number. Once the product has been received and inspected into the warehouse address we supply you, we will refund you the dollar value minus the re-stock fee from the original method of payment.
Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, however with proof at our discretion. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $60.00, you may want to consider keeping record of your trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
**PLEASE NOTE, RETURNING A PRODUCT WITHOUT AN AUTHORIZATION NUMBER WILL BE REJECTED IF SHIPPED**
If an attempt to deliver product occurs and there is no-one to receive the goods, a notification will be provided by the driver at the address given at the time of purchase. Every attempt will be made to contact the purchaser of the notification. The product will remain at the specified courier location in your local area for 5 Business days for pick-up. If the product is not picked up within the allotted time, the products will be returned to sender. If the product is returned to sender, there is no refunds or re-shipment.
Please email us for an enquiry as to the updates of your order. As per our terms, COVID-19 products and Pre-orders are chargeable first before processing your order with the Manufacture.
If you order product that is not in stock and we have to order it from the manufacture, a 3rd party Purchase Order gets attached to your product. If that is the case, we will have advised you that there is a longer waiting period than normal. Orders placed for these products will not be able to be cancelled, returned or refundable. We thank you for your support and cooperation.