SAFETY Supplier Servicing Canada for 28 YEARS: An Essential Business!

Terms & Policies

Please read our full LinkedIn One Source Terms  before purchasing. In Brief, there is a Minimum Order of $75.00  Sub-total before Freight and Taxes for all Storewide items. There is a Flat Rate Freight Fee of $15.00 for each order.  (Subject to Weight & Province) A Confirmation will be sent to you to verify a completed transaction with details and or differences before shipment. 

If there is a conflict between the LinkedIn One Source Terms version and any updated policies on this Website Terms, this Website Terms supersedes LinkedIn One Source Terms updates for 2021.


Normal Expected Shipment Times on STOCK product:

Our Sales Office is in Ajax, however our Goods are shipped out of the four Distribution Canadian Locations below. If the order is processed before 2pm standard Eastern time, and the goods are in stock, then you will usually receive your shipment within 3-8 business days! In most cases we have experienced our customers receive their goods with-in 2 days. 

We use a variety of Methods of delivery depending on your location and weight of order. Contracted Tractor Trailers, One Source Supplies Truck, Tiger Courier,  Quik-X Transport, GLS Logistics and Purolator. At this time we only ship with-in the Canadian Provinces. We cannot ship to PO Boxes. Please ensure shipping address is to the physical location where the goods are to be delivered. Additional charges due to re-delivery may apply.


We ship out of  Four: DISTRIBUTION WAREHOUSE's

 

Quebec
Edmonton
Vancouver
Calgary



PICK-UP: We do offer pick-up of goods, ONLY in Montreal, Quebec Location, or Calgary, British Columbia otherwise we only deliver direct from 3rd party departures if you are not local there.  All Orders are processed on Weekdays, if you order on a Weekend, Holiday or after Office hours of 9am-5pm, your order will be processed on the next Business Weekday.


UPDATE


Due to COVID-19 Pandemic Policies and Safety measures, our Ajax Warehouse Location has permanently closed it’s Pick-ups and Deliveries and has remained our Regional Sales Office and Customer Service. Our Montreal location has only temporarily closed for Pick-up's for the time being. 

Otherwise, all our items are shipped out of the QUEBECEDMONTON, VANCOUVER, or CALGARY Locations to your destination across all Canadian provinces.


UNTIL FURTHER NOTICE:  ALL PICK-UP's in the Montreal Location have been Suspended due to COVID-19. Very soon, our Calgary location will open up for PICK-UP'S, this selection will appear on the check-out cart when available.


EXPECTED SHIP DATES FOR:  RESPIRATORS, SANITIZING AND SANITARY PRODUCTS:

Pre-Orders and Stock Enquiry: We ask you to place your order with us and we will communicate with you shortly with an update OF whether your item is in stock or not and ask you for an agreement before processing your Online order. Once your order is processed, you are in a waiting list period and Orders will ship out by priority. 

We carry a huge amount of Safety Gear, so we cannot put every item on the Web page as a stock or non-stock, the stock comes and goes daily.

Due to COVID-19 Industrial Safety Policies, there are NO-RETURNS on things like Respirators, Masks, Sanitizing, Gloves or Covid-19 deemed Safety products with or without an Agreement. 


So please review your order at checkout very carefully. If you purchased an item under the Safety Supplies Category, RETURNS are not allowable at this time.


No Signature, Leave Package at Door Policy

If you will not be there, you can decide to use the: NO SIGNATURE, LEAVE PACKAGE AT DOOR POLICY

If you would like your package left at your door, please put a note in an obvious place where the Courier can see your instructions as to where to leave the product in-discreetly, either wise this may be overlooked and a 'Door Notification' may be left for product pick-up at a local specified address left on the Notification. 

You will have 5 Business days to pick-up your merchandise from the address notification, if goods are not picked up and returned to our Distribution warehouse there is no refund. 

However, please note that One Source Industrial Supplies will not be held responsible for any missing or damaged merchandise since no signature is required if a “NO SIGNATURE - LEAVE PACKAGE AT DOOR POLICY” is used.

Return to Sender Policy

If an attempt to deliver product occurs and there is no-one to receive the goods, a notification will be provided by the driver at the address given at the time of purchase. Every attempt will be made to contact the purchaser of the notification. The product will remain at the specified courier location in your local area for 5 Business days for pick-up. 

If the product is not picked up within the allotted time, the products will be returned to sender. If the product is returned to sender, there is no refunds or re-shipment.


Agreement Policy

If there is an agreement that exists with us currently, be assured you will get your Order filled. Email us for Stock product Enquiry on which select product this effects.  Given the overwhelming demand for these products we are not in a position to guarantee that the exact shipment dates, however we can give you an estimated delivery.  

As per our terms, COVID-19 products and Pre-orders are chargeable first before processing your order with the Manufacture. Orders placed for these products will not be able to be cancelled, returned or refundable. We thank you for your support and cooperation. 


Apply For Terms
If you are a Commercial Company Address and you would like to apply for Terms of Net 30 Days please click on this link  APPLY FOR TERMS  This Application can take up to 3 1/2-4 Weeks to Approve, Upon Approval you will be notified by email with details. This option will allow you to Pay with a Company Cheque, EFT, 

Credit Card within a 30 day limit from the date of the Order. Apply for Credit of Net 30 Days for Terms, Scan and Email filled out application to onesourcesupplies@outlook.com  or FAX Filled out Form to:  1-206-339-7521