Terms & Conditions

Please read our full detailed One Source Terms before purchasing. In Brief, there is a Minimum Order of $75.00 Subtotal before Shipping Freight and Taxes for all Storewide items. There is a Flat Rate Freight Fee of $15.00 for each order. (Subject to Weight & Province) If you place an order that is under the minimum order, your order will be cancelled and you will get a refund within 3-8 business days, however a small refund fee will apply. A Confirmation will be sent to you to verify a completed transaction with details and or differences before shipment.

If there is a conflict between our full detailed One Source Terms version and any updated policies on this Website Terms, this Website Terms supersedes our full detailed One Source Terms updates for 2023.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (hereafter “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Normal Expected Shipment Times on STOCK product:

Our Sales Office is in Ajax, however our Goods are shipped out of the four Distribution Canadian Locations below. If the order is processed before 2pm standard Eastern time, and the goods are in stock, then you will usually receive your shipment within 3-8 business days! In most cases we have experienced our customers receive their goods with-in 3 days.

We use a variety of Methods of delivery depending on your location and weight of order. Contracted Tractor Trailers, One Source Supplies Truck, Tiger Courier, Quik-X Transport, GLS (Dicom), Speedy Motor, Roadhawk, UPS and Purolator etc. At this time we only ship with-in the Canadian Provinces. We cannot ship to PO Boxes. Please ensure shipping address is to the physical location where the goods are to be delivered. Additional charges due to re-delivery may apply.

UPDATE: JANUARY 17, 2022

US/Canada Transport: With the new rules being enforced on transport drivers for crossing the US/Canada border there is an expectation of possible massive driver shortages.

Along with that will come the difficulty of booking trucks to get Raw Materials into the warehouse of manufactures to finish end products. We can also expect that the rates will rise based on supply and demand for the trucks and drivers that will still be on the road.

Despite this expected pressure of the foreseeable near future, as always, we will continue our aggressive approach of getting product out in a timely fashion.

We ship out of Four Distribution Warehouse's

Quebec

Edmonton

Vancouver

Calgary

PICK-UP: All Pick-up's have been suspended due to COVID-19

At this time we can only deliver direct from 3rd party departures. All Orders are processed on Weekdays, if you order on a Weekend, Holiday or after Office hours of 9am-5pm, your order will be processed on the next Business Weekday.

UPDATE: AJAX WAREHOUSE

Due to COVID-19 Pandemic Policies and Safety measures, our Ajax Warehouse Location has permanently closed it’s Pick-ups and Deliveries and has remained our Regional Sales Office and Customer Service as of March 2020. Otherwise, all our items are shipped out of the QUEBEC, EDMONTON, VANCOUVER, or CALGARY Locations to your destination across all Canadian provinces with reputable Couriers as stated above under the heading Normal Expected Shipment Times.

EXPECTED SHIP DATES:

Respirators, Sanitizing and Sanitary products: Pre-Orders and Stock Enquiry: We ask you to place your order with us and we will communicate with you shortly with an update OF whether your item is in stock or not. We may ask you for an agreement before processing your Online order. Once your order is processed, you are in a waiting queue period and Orders will ship out by priority. We carry a huge amount of Safety Gear, so we cannot put every item on the Web page as a stock or non-stock, the stock comes and goes daily.

NO-RETURNS ON SAFETY

Due to COVID-19 Industrial Safety Policies, there are NO-RETURNS on things like Respirators, Masks, Sanitizing, Gloves or Covid-19 deemed Safety products with or without an Agreement. So please review your order at checkout very carefully. If you purchased an item under the Safety Supplies Category, RETURNS are not allowable at this time.

RETURNS

If you would like to return a stock product, there is a re-stocking fee from the Subtotal for incorrectly ordered product by you the customer. You may at any time within 10 Business days from the time we give you an Authorization Number to Return the goods. All returns must be accompanied with the original packing slip and product information to ensure a proper credit.

Returned products must be shipped at cost by you, the customer, in re-saleable condition, in original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund. DO NOT WRITE ON THE BOX OR PACKAGE. Just use the Label Attached for Return Purposes that is supplied to you at the time of the Authorization Number. Once the product has been received and inspected into the warehouse address we supply you, we will refund you the dollar value minus the re-stock fee from the original method of payment.

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged, however with proof at our discretion. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $60.00, you may want to consider keeping record of your trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

**PLEASE NOTE, RETURNING A PRODUCT WITHOUT AN AUTHORIZATION NUMBER WILL BE REJECTED IF SHIPPED**

LEAVE AT DOOR POLICY

If you will not be there, you can decide to use the: NO SIGNATURE, LEAVE PACKAGE AT DOOR POLICY

If you would like your package left at your door, please put a note in an obvious place where the Courier can see your instructions as to where to leave the product in-discreetly. Either wise, this may be overlooked and a 'Door Notification' may be left for product pick-up at a local specified address left on the Notification.

You will have 5 Business days to pick-up your merchandise from the address notification, if goods are not picked up and returned to our Distribution Warehouse there is no refund. However, please note that One Source Industrial Supplies will not be held responsible for any missing or damaged merchandise since no signature is required if a “NO SIGNATURE - LEAVE PACKAGE AT DOOR POLICY” is used.

RETURN TO SENDER

If an attempt to deliver product occurs and there is no-one to receive the goods, a notification will be provided by the driver at the address given at the time of purchase. Every attempt will be made to contact the purchaser of the notification. The product will remain at the specified courier location in your local area for 5 Business days for pick-up. If the product is not picked up within the allotted time, the products will be returned to sender. If the product is returned to sender, there is no refunds or re-shipment.

AGREEMENT POLICIES

An agreement is the arrangement between parties, your action to purchase a product on our online store resulting in an Invoice Number. If there is an agreement that exists with us currently, be assured you will get your Order filled. You may want to email us first for stock product enquiry on which select product this effects. Given the overwhelming demand for various products, we are not in a position to guarantee exact shipment dates, however we can give you an estimated delivery. From time to time, the delivery date may be updated and can sometimes be earlier or later than the original date given.

Please email us for an enquiry as to the updates of your order. As per our terms, COVID-19 products and Pre-orders are chargeable first before processing your order with the Manufacture.

If you order product that is not in stock and we have to order it from the manufacture, a 3rd party Purchase Order gets attached to your product. If that is the case, we will have advised you that there is a longer waiting period than normal. Orders placed for these products will not be able to be cancelled, returned or refundable. We thank you for your support and cooperation.

CANCELLATION FEES

At our discretion and after an investigation has been executed, a cancellation fee may apply to you, the customer. This is in the event that a 3rd Party Purchase Order contract has been breached by you the customer prior to shipment of the product attached to your Invoice number. This cancellation fee will be completed at the time of a refund. This cancellation fee amount is deemed at the time of refund based on the dollar value of the Invoice due to fluctuation of processing fees by 3rd party merchants.

APPLY FOR TERMS

If you are a Commercial Company Address and you would like to apply for Terms of Net 30 Days please click on this link APPLY FOR TERMS This Application can take up to 3 1/2-4 Weeks to Approve, Upon Approval you will be notified by email with details. This option will allow you to Pay with a Company Cheque, EFT, Credit Card within a 30 day limit from the date of the Order. Apply for Credit of Net 30 Days for Terms, Scan and Email filled out application to onesourcesupplies@outlook.com or FAX Filled out Form to: 1-206-339-7521