Terms & Conditions

TERMS AND CONDITIONS

Please read our full detailed One Source Industrial Supplies Corporation terms before purchasing. 

By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (hereafter “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

With the Placement and payment of each order, you, the Customer are agreeing to the acceptance of the following terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order unless agreed to in writing or digital means by One Source Industrial Supplies Corporation, here on known as One Source.

SHIPPING & MINIMUM CHARGES

There is a Minimum Order of $75.00 Subtotal before Shipping Freight and Taxes for all Storewide items. There is a Flat Rate Freight Fee of $15.00 for each order. If you place an order that is under the minimum order, your order will be cancelled and you will get a refund within 3-10 business days depending on your payment method and bank, however a small refund fee may apply to cover merchant processing.  

Material Handling or Extra heavy items including skid lots that are shipped to some Provincial locations are subject to heavier weight fees. If this is the case, a confirmation of additional freight will be sent to you to verify a completed transaction with details and or differences before shipment.

PRICING & SPECIFICATIONS 

All item prices reflect Buyer’s net cost in Canadian Dollars and do not include applicable federal and provincial taxes. Taxes and Freight is extra and will be calculated at the check-out cart and will reflect on the full Order total.  Although every effort has been made to ensure accuracy, prices and specifications are subject to errors. Prices are subject to change without notice, obligation or liability Including Flyer Specials or Online Flash Sales, being subject to errors.

AVAILABILITY, SUBSTITUTIONS, ERRORS AND INACCURACIES

All descriptions and illustrations on this Online store are based on the best information available at the time of publication. Color's are approximate and may differ from that shown. Unless indicated, accessories are not included with merchandise displayed. Manufacturers’ specifications may change, or products may be discontinued without notice. Should an item become unavailable, we reserve the right to replace the item with a comparable substitution of an equal or greater value. However, in the case that you have purchased a product with unreasonable differences we will notify you by email of the changes. If no response is given within 3 calendar days of placing your order, we will have the right to ship out the comparable substitution of an equal or greater value.

We are constantly updating our offerings of products and services on our Online Store. The products or services available on our Online Store may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the products and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences. 

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.

STOCK AND NON-STOCK ITEMS

Not all products in this Online store may be in stock at all times. However, these items can be “special ordered” from our supplier and may be subject to longer delivery time. Estimated delivery times for custom, special or non-stock orders are provided upon request. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery or pre-delivery notification are payable by customer.

PAYMENT TERMS

For Customers with approved credit, payment terms are net 30 days from date of invoice. Invoices unpaid by the due date may be subject to a late payment charge and may also result in delayed delivery of subsequent orders OR put back on C.O.D. Terms.

If Terms are not available, we also accept VISA, MASTERCARD, AMERICAN EXPRESS, COMPANY CHEQUE OR PAYPAL, EFT prior to shipment.

NORMAL EXPECTED SHIPMENT TIMES ON STOCK PRODUCT:

Our Sales Office is in Ajax, however our Goods are shipped out of the four Distribution Canadian Locations below. If the order is processed before 2pm standard Eastern time, and the goods are in stock, then you will usually receive your shipment within 3-8 business days! In most cases we have experienced our customers receive their goods with-in 3 days. 

We use a variety of Methods of delivery depending on your location and weight of order. Contracted Tractor Trailers, One Source Supplies Truck, Tiger Courier,  Quik-X Transport, GLS (Dicom), Speedy Motor, Roadhawk, UPS and Purolator etc. At this time we only ship with-in the Canadian Provinces. Please ensure shipping address is to the physical location where the goods are to be delivered. Additional charges due to re-delivery may apply.

WE CANNOT SHIP TO PO BOXES 

What is a PO Box in Canada? Postal Boxes – often known as post office boxes or PO Boxes – are locked compartments in a post office for receiving mail and deliveries. Currently the Courier services we offer are not able to ship to a PO Box offered by Canada Post, Please ensure shipping address is to the physical location where the goods are to be delivered. For a Safe drop to a physical location please see LEAVE AT DOOR POLICY below.

DAMAGED SHIPMENTS: RISK OF LOSS 

Customer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Customer should note the extent of the damage on the freight bill and email One Source immediately. One Source’s responsibility for loss or damage ceases at the time the purchased products are accepted for shipment by a carrier. However, to accommodate our customers, One Source will, when notified promptly of a damaged shipment on any of its designated carriers at Customers request, file a damage claim, issue credit for the damaged goods and promptly arrange for shipping of replacement goods. Customer, in turn, shall at One Source’s sole discretion return any or all of the damaged goods as directed by One Source.

UPDATE: JANUARY 17, 2022

US/Canada Transport: With the new rules being enforced on transport drivers for crossing the US/Canada border there is an expectation of possible massive driver shortages.

Along with that will come the difficulty of booking trucks to get Raw Materials into the warehouse of manufactures to finish end products.  We can also expect that the rates will rise based on supply and demand for the trucks and drivers that will still be on the road.

Despite this expected pressure of the foreseeable near future, as always, we will continue our aggressive approach of getting product out in a timely fashion.

PICK-UP:  

**ALL PICK-UP'S HAVE BEEN SUSPENDED DUE TO COVID-19**

At this time we can only deliver direct from 3rd party departures.  All Orders are processed on Weekdays, if you order on a Weekend, Holiday or after Office hours of 9am-5pm, your order will be processed on the next Business Weekday.

AJAX WAREHOUSE UPDATE

Due to COVID-19 Pandemic Policies and Safety measures, our Ajax Warehouse Location has permanently closed it’s Pick-ups and Deliveries and has remained our Regional Sales Office and Customer Service as of March 2020. 

DISTRIBUTION WAREHOUSE'S

We have four Distribution centers where all products are delivered out of, they are Quebec, Edmonton, Vancouver and Calgary. Locations to your destination across all Canadian provinces with reputable Couriers as stated above under the heading  Normal  Expected Shipment Times.

EXPECTED SHIP DATES:

Respirators, Sanitizing and Sanitary products: Pre-Orders and Stock Enquiry: We ask you to place your order with us and we will communicate with you shortly with an update OF whether your item is in stock or not. We may ask you for an agreement before processing your Online order. Once your order is processed, you are in a waiting queue period and Orders will ship out by priority. We carry a huge amount of Safety Gear, so we cannot put every item on the Web page as a stock or non-stock, the stock comes and goes daily.

NO-RETURNS ON SAFETY  

Due to COVID-19 Industrial Safety Policies, there are NO-RETURNS on things like Respirators, Masks, Sanitizing, Gloves or Covid-19 deemed Safety products with or without an Agreement. So please review your order at checkout very carefully. If you purchased an item under the Safety Supplies Category, RETURNS are not allowable at this time. 

RETURNS

If you would like to return a stock product, there is a re-stocking fee from the Subtotal for incorrectly ordered product by you the customer. You may at any time within 10 Business days from the time we give you an Authorization Number to Return the goods. All returns must be accompanied with the original packing slip and product information to ensure a proper credit. 

Returns of defective Goods such as Respirators, undergarments and peripheral computer products are contingent on the manufacturer’s defective and or repair/replacement policies, which are subject to change without notice. All returns must be returned in the manufacturer’s original packaging and must include all components and other items originally packaged with the product, including all cables,  software, manuals etc.—otherwise a restocking charge may apply.

Returned products must be shipped at cost by you, the customer, in re-saleable condition, in original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund.  DO NOT WRITE ON THE BOX OR PACKAGE. Just use the Label Attached for Return Purposes that is supplied to you at the time of the Authorization Number. Once the product has been received and inspected into the warehouse address we supply you, we will refund you the dollar value minus the re-stock fee from the original method of payment.

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable)

We only replace items if they are defective or damaged, however with proof at our discretion. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $60.00, you may want to consider keeping record of your trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

PLEASE NOTE, RETURNING A PRODUCT WITHOUT AN AUTHORIZATION NUMBER WILL BE REJECTED IF SHIPPED

LEAVE AT DOOR POLICY 

If you will not be there, you can decide to use the: NO SIGNATURE, LEAVE PACKAGE AT DOOR POLICY

If you would like your package left at your door, please put a note in an obvious place where the Courier can see your instructions as to where to leave the product in-discreetly. Either wise, this may be overlooked and a 'Door Notification' may be left for product pick-up at a local specified address left on the Notification. 

You will have 5 Business days to pick-up your merchandise from the address notification, if goods are not picked up and returned to our Distribution Warehouse there is no refund.  However, please note that One Source Industrial Supplies will not be held responsible for any missing or damaged merchandise since no signature is required if a “NO SIGNATURE - LEAVE PACKAGE AT DOOR POLICY” is used.

RETURN TO SENDER  

If an attempt to deliver product occurs and there is no-one to receive the goods, a notification will be provided by the driver at the address given at the time of purchase. Every attempt will be made to contact the purchaser of the notification. The product will remain at the specified courier location in your local area for 5 Business days for pick-up. If the product is not picked up within the allotted time, the products will be returned to sender. If the product is returned to sender, there is no refunds or re-shipment.

STOLEN PACKAGES

One Source Industrial Supplies Corporations is not responsible for any stolen packages. Once the assigned shipping carriers marked the order as delivered – the customers/building managers/receptions must have full responsibility of package safekeeping. In case of theft, please coordinate with the authorities in your area.

DELIVERED TO INCORRECT ADDRESSES

In cases where the shipping carrier is at fault, One Source Industrial Supplies Corporations is responsible for the reshipment or refund of the misdelivered items. 

In cases where the customers have entered an incorrect/unintended shipping address, One Source Industrial Supplies Corporations should not be liable for exchange or refund of any orders with demonstrable delivered status and information.

LINK TO OTHER WEB SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by One Source Industrial Supplies Corporation. 

One Source Industrial Supplies Corporation has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that One Source Industrial Supplies Corporations shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

AGREEMENT POLICIES

An agreement is the arrangement between parties, your action to purchase a product on our online store resulting in an Invoice Number. If there is an agreement that exists with us currently, be assured you will get your Order filled. You may want to email us first for stock product enquiry on which select product this effects.  Given the overwhelming demand for various products,  we are not in a position to guarantee exact shipment dates, however we can give you an estimated delivery.  From time to time, the delivery date may be updated and can sometimes be earlier or later than the original date given. 

Please email us for an enquiry as to the updates of your order. As per our terms, COVID-19 products and Pre-orders are chargeable first before processing your order with the Manufacture. 

If you order product that is not in stock and we have to order it from the manufacture, a 3rd party Purchase Order gets attached to your product. If that is the case, we will have advised you that there is a longer waiting period than normal. Orders placed for these products will not be able to be cancelled, returned or refundable. We thank you for your support and cooperation. 

CANCELLATION FEES  

At our discretion and after an investigation has been executed, a cancellation fee may apply to you, the customer. This is in the event that a 3rd Party Purchase Order contract has been breached by you the customer prior to shipment of the product attached to your Invoice number. This cancellation fee will be completed at the time of a refund. This cancellation fee amount is deemed at the time of refund based on the dollar value of the Invoice due to fluctuation of processing fees by 3rd party merchants.  

WARRANTIES AND LIABILITY

The sole and exclusive maximum liability to One Source shall be the price of the product ordered. One Source shall not be liable under any circumstances for consequential or incidental damages, including but not limited to, labor costs and loss of products arising in connection with the use of or inability to use products purchased from One Source. One Source shall not be liable for any delay in or impairment of performance resulting from any circumstances or causes beyond its control in the conduct of its business (force majeure).
 

APPLY FOR TERMS

If you are a Commercial Company Address and you would like to apply for Terms of Net 30 Days please click on this link  APPLY FOR TERMS  This Application can take up to 3 1/2-4 Weeks to Approve, Upon Approval you will be notified by email with details. This option will allow you to Pay with a Company Cheque, EFT, Credit Card within a 30 day limit from the date of the Order. Apply for Credit of Net 30 Days for Terms.